Terms of Service - Shopping With Us

GENERAL TERMS OF SERVICE

 

By using this website, please be aware that you accept the terms and conditions below. Please make sure you understand the Terms of Service we require in order to place orders on our site. As a company who believes in ethical trading, sourcing of materials and products and upholding standards of trading of the highest calibre, we disclose our registration with UK HMRC, the governing body for company registrations in the United Kingdom. The following information is provided to you for your assurance and can be cross referenced on the HMRC (Her Majesty’s Revenue and Customs) incorporated companies website:

ZOONIBO is a trading name of Zoonibo Ltd, and is a limited company registered in England and Wales. Our registered address is Woodland Valley Farmhouse, Ladock, Truro, Cornwall, TR2 4PT UNITED KINGDOM and our registered company number is 10838380.

 

 

PAYMENT

CREDIT CARD PROCESSING

We process all Credit card transactions in Pound Sterling (GBP) and there is currently no option to pay in your local currency. Please be aware that you will be given an exchange rate based on the Credit Card companies’ foreign exchange rate at time of purchasing.

Customers currently have the option to use Visa, MasterCard, Visa Delta and Visa Electron, Google wallet and PayPal. All orders must be paid for online at the time of purchase and as such we do not accept payment in Cheque, Cash or any other form of electronic payment that is not listed above.

We reserve the right to reject an order for any reason, and the card will not be charged. This rarely happens but in times of high volume trading we may have stock irregularities or security checks with the credit processor may flag an issue that is required to be investigated before an order may be processed.

If we suspect suspicious activity on the account or card, we may reject the order, or hold the order until further information has been received from the customer. We may also contact you in order to ask to you use another card, in the event that the card you are using for the transaction flags up security issues.

  

DISCOUNT OFFERS


Any promotional codes or offers cannot be used in conjunction with any other promotion. Promotional codes are valid for one purchase only and can be used by one customer only. Certain exclusions may apply during particular promotions, details of which will be clearly expressed on the original communication of applicable promotions.

 

PRICES AND VAT


All prices include VAT and we reserve the right to change these prices without prior notice due to the movement of prices of goods in the market and due to our changing supplier costs.

 

CHILDREN

Anyone under the age of 18 is required to seek approval from a legal guardian before purchasing any items from this website. 

 

PRODUCTS

PRODUCT AVAILABILITY

All products for sale on www.zoonibo.com are subject to availability; if your order cannot be fulfilled due to stock issues, you will be advised by email immediately and refunded accordingly.

 

PRODUCT DESCRIPTIONS


We endeavour to ensure that our product descriptions, measurements and other size, weight and colour information is correct. Please be aware, however, that the exact colour of your product may differ slightly from the picture shown due to product photography lighting differing from that in your home, or the colour rendering on your monitor. 

We reserve the right to reject orders where product information, stock levels or any other information published regarding the product has been published incorrectly. We will issue a full refund immediately and assist you, should you require, in finding a suitable replacement on our store.

 

DELIVERY

Whilst we endeavour to use high quality delivery courier services, please note that our delivery times are estimates and can be affected by weather, traffic, and other factors. If you haven't received an item, please contact our support team and we will advise you on how to proceed. 

 

SECURITY

PASSWORD AND ACCOUNT SECURITY


The customer is responsible for choosing a strong account password and ensuring the confidentiality of their password to protect the access of their account and account activities. If you suspect that anyone other than the customer has access to the account, contact us on hello@zoonibo.comZoonibo will not be liable for any loss arising as a result of failure to protect passwords and account details.

 

GENERAL TERMS OF WEBSITE USE

UK LAW JURISDICTION


Zoonibo reserves the right to amend the Terms & Conditions of this service at any time. Any contract initiated by the use of our website is governed by in accordance with the English legal system. By using our website, the customer agrees to submit to the exclusive jurisdiction of the courts of England and Wales in any matters of dispute. This does not affect any mandatory consumer rights issued to customers within laws of their own country of residence.

 

COMMERCIAL USE AND RIGHTS


The Zoonibo website reserves all rights to the content that is published for your personal use. The information here cannot, without our consent, be published elsewhere or used in any format without contacting us first. We are however a friendly bunch and we'd be glad to discuss with you anything on the site that you think could help you in anyway. 

 

FURTHER QUESTIONS?

Please contact us on hello@zoonibo.com if you require any clarification to the terms of this site or purchasing via Zoonibo Fashion.

Many thanks, 

The Zoonibo Team. 

 

 

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