We process your order within 24 hours, 7 days a week as we know that once you have bought an item you can’t wait to receive it. We ask you to allow 7 days for products to arrive, however delivery is often sooner than this. You can check the status of your purchase with the tracking numbers provided within the website. Please contact our customer services team, if you have any queries that this online information doesn't clarify for you and we will be glad to help.
We will notify you once we receive your order by email. Once we have accepted your order we will send you a second communication on dispatch. Acceptance of all orders is subject to fraud checks and we reserve the right to cancel any order which fails these checks. If there is further information or clarification around an order we will contact you to resolve the issue together.
We have warehouses in Europe and the US, and it is sometimes possible upon ordering multiple items that they will arrive in separate packages and have separate tracking numbers. If you are unsure if this is relevant to you please contact our Customer Service Team and we will endeavour to help you.
We ship to countries outside of the European Union on a DDU (Delivery Duty Unpaid) format. Please contact your local customs office to discuss whether charges are applicable for the items you are receiving before placing an order with us. Should customs contact you to receive information for any held products, they will inform you of the information they need from you to release the order. Please be aware of the possibility of shipping delays due to weather or customs issues
Please contact us on firstname.lastname@example.org if you have any questions relating to shipping to a particular country or further information about or shipping and delivery.
Many thanks for shopping with us,
The Zoonibo Team
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This guide is designed to help you choose the right bag size and bag type for your next ethical bag. From Totes to Hobos to Clutches - we have you covered with our style and size guides (including infographics).
Below is a visual representation of the different types of handbag models that are commonly available from most bag designers. Bag Types differ between designers and often overlap, for example, some use Totes for Shoppers, some use Clutch for Evening Bag, etc. For this reason we group the bags into the following categories on this store.
Great for the everyday and for women on the go, the Tote, Shoppers or Satchel are usually the centrepiece bag of most women's lives, especially for those living in the city who don't have the luxury of keeping everything in their cars and need to carry a little extra with them on the tube or in a cab.
The large and spacious nature of the Tote Bag enables you to grab what you need, throw it in your trusty tote and leave worry behind that you have left something at home when you might need it with you.
The Tote bag is often used synonymously with the Shopper. And for this reason we combine these two popular categories into one Collection - Our Ethical Totes Collection.
Clutches and Evening bags - we love them. They scream chic and the promise of a great night out. Why are they so often used interchangeably?
Well, traditionally the Clutch bag is a subset of the Evening bag, a bag that would be usually only used in the evening. However clutches have become increasingly popular for women in business to carry an Ipad and other essentials, which in years past would have probably been tucked into a Filofax. (If you don't know what a filofax is, good for you - ask your mum!). The clutch has no shoulder straps and therefore is held (or clutched) in the hand. The evening bag styling is usually combined with a very thin or delicate strap as to not detract from the ladies outfit. These may be worn lightly over the shoulder or the strap unused and carried like a clutch.
If you need any further help with any of the guides, get in touch with us and we'll do our best to help you out - https://zoonibo.com/pages/contact-us